Frequently Asked Questions

  1. I'm an employee. How do I sign up?
    When accessing this site you will log in using a Single Sign On (SSO) process with your Commonwealth network system logon username and password. Please verify that all fields are complete, ensuring that your last name matches the way it appears on your paycheck. If you need assistance, contact customer service at customerservice@corestream.com or call 1-855-669-6600.
  2. How do I change my personal information?
    You cannot change your personal info through the PA Employee Savings website. Information has been provided by the Commonwealth. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly. If you need assistance, contact customer service at customerservice@corestream.com or call 1-855-669-6600.
  3. Can my friends and family use the site?
    No. Friends should not have access to this site. The employee will need to be enrolled or elect coverage for eligible family members.
  4. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
    Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as "Auto-Additional Vol Bens" on your paycheck.
  5. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
    No. All programs that are available on the website will be paid by one consolidated deduction shown as "Auto-Additional Vol Bens" on your paycheck. You will be able to see a breakdown of your deductions on the PA Employee Savings website. Please visit PA Employee Savings and select “My Deduction History” under “My Tools” to access your information.
  6. Are the deductions after-tax or pre-tax?
    All voluntary benefits deductions are after-tax.
  7. I am having an issue accessing the Deduction History. Who do I contact?
    You must first log in to the PA Employee Savings site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email PA Employee Savings customer service at customerservice@corestream.com or call 1-855-669-6600.
  8. Why did Corestream choose to present only Liberty Mutual, MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
    These carriers underwent the task of obtaining state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts.
  9. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through PA Employee Savings. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the PA Employee Savings program. Also, if you are insured through these companies, your premium can be paid via payroll deduction.
  10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    PA Employee Savings does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at 1-855-669-6600 if you need to escalate.
  11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    Cancellation Process by Product or Insurance Carrier:
    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.

    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife Call Center at 1-800-438-6388 for cancellation terms and processing.

    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the employee needs to call the Travelers Customer Service Center at 1-888-695-4640. Please reference your policy number, which can be found in your Insurance policy.

    If the policy has been paid in full or is on direct bill, any refund on earned premium due to the employee will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.

    InfoArmor Identity Protection
    Employees that wish to cancel their coverage may do so by logging into PA Employee Savings; going to the InfoArmor page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-855-669-6600.

    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
  12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
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